Service clients spécialisé e-commerce

Une formule 100 % dédiée aux entreprises du e-commerce

Vous souhaitez augmenter la satisfaction de vos clients au niveau de la relation consommateurs du quotidien ?

Apporter des réponses claires, précises, souriantes sur les délais de livraison, sur les conseils d’utilisation, sur les possibilités d’échange ou de remboursement ?

L’expertise Believe, c’est aussi la réactivité nécessaire dans le secteur du e-commerce

Les solutions budgétaires sont adaptées à la taille de votre activité et évoluent favorablement en fonction de votre croissance.

Tous les canaux de contacts sont proposés selon vos demandes, mail, téléphone, réseaux sociaux, courrier, chat ...

Nos équipes sont formées pour proposer un accompagnement en avant-vente et favoriser les commandes et l’upsell : choix des tailles, des matières, des couleurs dans la déco ou la mode ; usages, entretien pour les objets de la maison ...

Services clients : nos canaux de communication

Appels

Appels entrants et sortants, Web call-back

Emails

Entrants et sortants

SMS

Push et Pull

Messageries

WhatsApp & Messenger

Chat’

Et notifications

Commentaires

Et réputation en ligne

Notre cas d'entreprise

Pour Albert Ménès, partie e-commerce, nous avons la mission de piloter toute la relation clients en avant-vente, conseils, infos, suivi des envois, démarche après-livraison, etc.

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